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MiraAura - FAQs

MiraAura FAQs

Find answers about our healing crystals, shipping policies, and international orders

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🛒 Orders & Shipping

How long does shipping take to the US?

Our standard shipping times:

  • US Domestic: 3-7 business days
  • International: 7-21 business days (may experience customs delays)

Please refer to our Shipping Policy for details.

Do you ship internationally?

Yes! We ship to 100+ countries worldwide. Important notes for international buyers:

  • All duties/taxes are the responsibility of the recipient
  • Orders over $800 may be subject to US customs fees
How do I track my order?

You'll receive a tracking number via email when your order ships. Track your package:

Tracking updates may take 24-48 hours to appear after shipment.

💎 Crystal Products

Are your crystals natural and authentic?

Absolutely! We ethically source:

  • 100% genuine crystals with verifiable origins
  • Major varieties include Brazilian amethyst, Himalayan quartz, and African turquoise
  • Lab-created or treated stones are clearly labeled (e.g. "dyed howlite")
Pro Tip: Each order includes a certificate of authenticity with geological details.
Is your jewelry hypoallergenic?

We use skin-friendly materials:

  • Metals: Surgical-grade titanium, 925 Sterling silver (rhodium plated)
  • Findings: Nickel-free clasps and earring backs

If you have specific allergies, contact us before ordering for customization options.

How should I cleanse and charge my crystals?

Recommended methods:

  • Cleansing: Moonlight, running water (avoid for porous stones), or sage smudging
  • Charging: Sunlight (limited time), crystal clusters, or intention setting

Note: Some crystals fade in sunlight (amethyst, rose quartz) - check our care guide.

🔄 Returns & Warranty

What's your return policy?

We offer a 30-day return policy:

  • Items must be unused with original packaging
  • Custom pieces (engraved/birthstone) are final sale
  • International returns: Customer pays return shipping

Please refer to our Refund policy for details.

What if my order arrives damaged?

We'll replace it immediately! Within 48 hours of delivery:

  1. Take photos of damaged item and packaging
  2. Email service@miraaura.com.com with order #

For international orders: Include customs inspection documents if available.

🌍 International Buyers

Important: US orders under $800 are generally duty-free (CBP de minimis rule).
Why hasn't my tracking updated?

Common reasons for delays:

  • Customs clearance (typically 2-5 business days)
  • Local carrier processing after international handoff
  • Weather/natural disasters

If no update after 15 business days, email us with your order number for investigation.

What payment methods do you accept?

We accept:

  • All major credit cards (Visa, Mastercard, Amex, Discover)
  • PayPal (including international currencies)
  • Apple Pay/Google Pay

Note: All transactions are processed in USD. Your bank may charge foreign transaction fees.